rbaj Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, and kept secure on the rbaj platform.
1. Introduction
rbaj ("we", "us", or "the platform") operates a safe and trusted online betting and casino service for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is one of our most important responsibilities.
This privacy policy describes what information rbaj collects, why it collects it, how that information is used, who it may be shared with, and what you can know about your rights. By using the rbaj platform, you are considered to have accepted the terms of this policy.
If you have any questions or would like more information about any part of this policy, please contact our support team — contact details are provided at the end of this document.
2. Information We Collect
rbaj collects information in several ways — some information is provided directly by you, some is collected automatically, and some may come through third parties.
2.1 Information You Provide
Information you provide during account registration and use:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, Upay or bank account details)
- Documents submitted for identity verification (copy of national ID card or passport)
- Messages you send via support chat or email
2.2 Automatically Collected Information
The following information may be collected automatically while you use the rbaj platform:
- IP address and device type
- Browser version and operating system
- Which pages were visited on the platform and how long was spent on them
- Login and logout timestamps
- Game play history and betting activity
- Information obtained from cookies and similar tracking technologies
2.3 Information Received Through Third Parties
During payment processing, transaction confirmation information from bKash, Nagad, Rocket, Upay or bank authorities may reach rbaj. This information is used solely for the purpose of verifying payments.
3. How and Why Information Is Used
rbaj uses the information collected for the following purposes:
3.1 Account Management and Service Delivery
Your information is essential for creating and managing your account, verifying login, processing deposits and withdrawals, and delivering gaming services smoothly.
3.2 Identity and Age Verification
rbaj provides services only to individuals aged 21 or above. We use the information provided to ensure that no underage person is accessing the platform.
3.3 Fraud Prevention and Security
Activity is monitored to detect suspicious transactions, prevent abuse from multiple accounts, and ensure the overall security of the platform.
3.4 Customer Service Improvement
Your information is used to maintain communication with you, resolve issues, and provide effective assistance through support chat or email.
3.5 Sending Relevant Information
Emails or messages may be sent to keep you informed about new features, bonus offers, and important updates on the rbaj platform. You may request to stop receiving these communications at any time.
3.6 Responsible Gaming
rbaj monitors responsible gaming patterns by analyzing your gaming behavior and provides proactive support when needed. This is done in the interest of user wellbeing.
4. Information Sharing and Disclosure
rbaj never sells your personal information or discloses it to third parties for commercial purposes. However, some information may be shared in the following limited circumstances:
4.1 Payment Service Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay and associated banks to process your deposits and withdrawals. These payment service providers follow their own privacy policies.
4.2 Technology and Game Service Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the minimum information necessary for their own services. They all operate under a confidentiality agreement with rbaj.
4.3 Legal Obligations
If required to comply with applicable laws in Bangladesh or a court order, rbaj may be obligated to provide information to authorities. In such cases, users will be notified subject to what the law permits.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. However, users will be notified in advance of such an event and this privacy policy will continue to apply.
5. Cookies and Tracking Technologies
The rbaj platform uses cookies and similar technologies that store small data files in your browser. These technologies are used for the following purposes:
5.1 Essential Cookies
These are necessary for the core functions of the platform — such as maintaining your login session and keeping your account secure. These cookies cannot be disabled.
5.2 Performance Cookies
Anonymous statistical data is collected to understand how the platform is being used. This helps us improve the quality of our service.
5.3 Preference Cookies
These cookies are used to remember your language preferences and other settings, so you do not have to configure them each time.
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
6. Data Security Measures
rbaj has put in place industry-standard technical and administrative measures to secure your information. Our layers of protection include:
- SSL/TLS Encryption: All data transfers between your browser and rbaj servers are secured by SSL encryption.
- Password Hashing: Your password is never stored directly — only an encrypted hash is retained.
- Access Controls: Only authorized staff can access your information for specific, necessary purposes.
- Regular Security Audits: Regular security assessments are conducted to identify and address system vulnerabilities.
- Data Backups: Secure backup systems are maintained for the continuous protection of information.
In the event of a data breach, rbaj will notify affected users as quickly as possible in accordance with legal obligations and will take the necessary corrective measures.
7. Data Retention Period
rbaj retains your personal information only for as long as it is necessary and until its purpose has been fulfilled. As a general policy:
- Information for active accounts is retained for as long as the account remains active.
- When an account is closed, the minimum information required to meet legal obligations is kept for a defined period.
- Transaction records may be retained for an extended period to prevent fraud or disputes.
- If consent for marketing communications is withdrawn, the relevant information is deleted as soon as possible.
Your 8. Rights
As a user of rbaj, you have certain important rights over your personal information. These are described in detail below:
Right to Access
You can find out at any time what information rbaj holds about you. Contact our support to request this information.
Right to Rectification
If your information is incorrect or incomplete, you have the right to request a correction. Send your request along with appropriate proof.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, subject to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific reasons, particularly in relation to marketing communications.
Right to Data Portability
You may request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise any of the above rights, please contact our support team. We will respond to your request within the timeframe required by law.
9. Protection of Minors
rbaj strictly provides services only to individuals aged 21 or above. We do not knowingly collect personal information from any underage person.
If we believe an underage person has opened an account, that account will be closed immediately and all associated information will be deleted. If a parent or guardian believes their child has opened an account on rbaj, please notify our support team promptly.
10. Policy Changes and Updates
rbaj may update this privacy policy from time to time. The policy may be revised due to changes in the service, new technologies, or legal requirements.
For significant changes, we will notify you via a platform notice or email. Continued use of the platform after a policy update will be taken as your acceptance of the revised policy.
You can confirm the latest version by checking the "Last Updated" date at the top of this page. It is recommended that you visit this page regularly.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact the rbaj support team through the following:
Privacy-related contact
Your privacy is our highest priority. rbaj is always by your side — safely, trustworthily, and transparently.